13 mistakes promoters make when running competitions
You may already have read my blog post The top 10 mistakes compers make, but promoters are often guilty of errors too, which can lead to frustration and disappointment for competition entrants.
This post outlines 13 common mistakes businesses might make when running competitions. It’s also worth having a read of the CAP Code section on running prize promotions – if you don’t follow the code, you may be at risk of an ASA complaint against you.
1. Missing terms & conditions
When you share marketing for a new prize promotion, the essential T&Cs (closing date and time, entry method, prize details, etc.) should be clearly stated on marketing material. But there should also be a link to the full terms and conditions too – and this link should work! Surprisingly, a lot of big brands forget this – Tesco in particular have a habit of advertising promotions in store before updating the competition page on their website.
All prospective entrants should be able to read full T&Cs before they decide whether or not to take part in a prize promotion – so it’s essential to make them accessible. It’s not enough to lazily add ‘T&C apply’ to your post – you need to actually write terms and conditions, and link to them too.
2. Choosing a winner who didn’t follow the rules
When choosing the winner, re-read the full T&Cs to ensure it’s a compliant entry – did they enter before the closing date and do everything required? Did they use the correct tags, and follow the account? If the promotion required a purchase, ask for proof in the form of a till receipt or photo of the unique code used. As promoter, make sure you’re following the rules too – don’t draw the winner before the closing date, and don’t choose the most creative entry if the rules state it’s a random draw.
See also: Judged vs Random: which is best?
3. Extending the closing date
So your promotion has been so hugely popular you’ve extended the closing date? We all know what this actually means is that you’ve not had enough entries! But changing the closing date is unfair to those who have entered your competition already, and it can only be done in unavoidable circumstances (see CAP Code, 8.17.4e) – for example, a distribution problem with promotional packaging. Changing the closing date makes a promoter look incompetent and untrustworthy. And while we’re talking about closing dates, use 11.59pm rather than the confusing ‘midnight’ as the closing time, as sometimes midnight is considered the start of the day rather than the end.
See also: Can a closing date be changed?
4. Encouraging entrants to spam
‘Tag as many friends as you like, one in each comment, each new comment is another entry into the draw!’ is a popular entry method on Instagram, but excessive tags on Facebook or Instagram can trigger a comment ban for the entrant because they are considered to be spam. Asking an entrant to tag two friends in a comment is more than enough to spread the word to hundreds or thousands of people. Asking people to jump through hoops just to win a box of biscuits will put people off and make your brand look unprofessional.
See also: Is Instagram tagging out of control?
5. Publishing the winner’s name without consent
Announcing a winner is a great way to prove your prize promotion was genuine – however, you need to be very careful about doing so. Rather than announce it publicly on social media, contact your winner privately first to congratulate them – confirm they want to accept the prize and that they have complied with your T&Cs (eg. they’re over 18 and a UK resident). Then ask them if it’s ok to announce them as the winner – they have the right to refuse permission under GDPR. Generally though, most winners will be happy to be named and might even send you a selfie with their prize!
6. Not trying hard enough to contact the winner
Of course, if you can’t contact your winner you won’t even have a winner to announce! Have you tagged your winner in an Instagram story or Facebook post, and not heard anything back? Well, you need to try again!
The ASA say it’s not adequate to only make one attempt to contact a winner. Try contacting privately first, via email, messages, phone, or even by post. If that fails, move on to public tags on social media, or you could even try and tag them in my Competition Winners Facebook group. It’s YOUR responsibility to ensure the winner receives their prize, so do everything you can to contact them.
You should NOT ask your winner to respond by a deadline if the prize is not urgent (eg. concert tickets for the next day). CAP recommend you should give a winner 28 days to respond. Whatever deadline you decide on should be stated clearly in your T&Cs and in your message/email to the winner.
See also: How to contact winners
7. Giving away an irrelevant prize
The prize you choose should be relevant to your target audience. You might presume that everyone wants to win a gadget like an iPad or Apple watch, but does that item have any connection to your business? Is your aim to increase traffic and followers, or to attract prospective customers? If you’re a local business, give away a meal, a beauty treatment, or a voucher to spend in your shop. Ask the winner politely if they would be kind enough to review or post about the prize. If you want to attract paying customers, don’t give away a £100 Amazon voucher – although it will increase your social following enormously, it isn’t likely to get people walking through your door to spend money!
Whatever you do – don’t forget to actually send the prize to your winner! It should be sent within 28 days of them confirming delivery details, but your winner will be much happier if you send it out right away.
8. Not promoting the competition
It’s no good investing time and money into an amazing competition if you don’t actually promote it! Make sure it’s regularly shared on all your social media channels and ideally, it should be on your website too. There should never be a situation where your prize promotion doesn’t get any entries. If you don’t mind compers entering, get it in front of as many as you can by listing on websites like Loquax, Competition Database and The PrizeFinder. If it’s hosted on a Blog or Instagram, add it to my free linky lists. If it’s a creative or purchase necessary competition, let me know about it and I can share with my readers.
See also: Where to promote a competition
9. Excluding ‘serial compers’ or ‘giveaway accounts’
Most of the time, compers are the reason your latest prize promotion actually reaches the wider population, because they will happily share it on social media and with their friends without requiring any incentive at all. So deciding that you don’t want a comper winning your prize is rather foolish! Compers are also prospective customers, and comping helps them discover a lot of brands they become loyal to. If you’re really not keen on compers winning, make it harder for them to take part by avoiding simple entry social media prize draws. Instead, ask for the answer to a tricky question or require a purchase, send the comp only to newsletter subscribers or target your advertising to a specific audience.
See also: Stop Hating on the Sweepers (from the Rafflecopter blog)
10. Assuming all entrants are honest
Unfortunately, a small minority of bad eggs do cheat in competitions. Promoters should do what they can to make it hard for cheaters to win. If you’re asking for a photo entry, make it clear that the entry must belong to the entrant. Before contacting a winner, use Google’s reverse image search to check and see if the winning entry has been stolen from elsewhere.
If it’s a purchase-necessary promotion, ask to see the receipt before the person can enter, rather than after they’ve been chosen as a winner. For text comps, ask entrants to send their full name in addition to a keyword, so they can’t enter from multiple handsets. Don’t run games where the top scorer wins – choose at random from everyone who gets a certain minimum score instead.
11. Not choosing a winner at random
It’s not OK to hand-pick the winner of a ‘random’ prize draw dependent on their witty comment, social following, job or profile photo. And yes, people do notice that the winners of certain brand giveaways on Instagram are always bloggers – or that a Facebook friend of the business owner just happened to win an iPad in their latest prize draw… If you don’t choose fairly, it’s a breach of the CAP Code, and people may lose trust in you.
If you have a budget for your promotion, use a paid app like Easypromos or Woobox to choose a random winner, or use the services of PromoVeritas to conduct an independently supervised draw. If you don’t have a budget, there are still plenty of free ways to choose at random – Good Luck Fairy chooses a Facebook winner, Getcombot chooses on Instagram and Tweetdraw chooses a random retweeter. Or do as most bloggers do, and use Gleam (affiliate link) or Rafflecopter – basic versions are free.
See also: Ten free ways to choose a random winner
12. Not mentioning that the giveaway is on multiple platforms
If your promotion is hosted on multiple social media platforms (Instagram/Facebook/Twitter), make this clear in the T&Cs. Entrants should be aware that their chance of winning is smaller due to the winner being chosen from multiple sources. Make it clear if it’s a single prize, or a prize per platform, and if people can enter once per platform. When you choose a winner, you shouldn’t just choose from one platform – you need to combine all entries and choose a winner from everyone who took part!
13. Sending inconsiderate follow-up emails
Have you ever received an exciting email with the subject ‘Competition Winner’ – but then when you open it, it goes on to say ‘Congratulations! Our Competition winner is Natalie Jones from Stratchclyde. Sorry it wasn’t you this time, but here’s a 10% discount on our latest range of aprons/cheese/sandals…’
Disappointing isn’t it? But lots of businesses do this. Think twice about your subject line – it’s fine to offer a discount to the entrants, and it’s great to announce the winner – but don’t let them think they are the actual winner! And never send out an email to every entrant telling them they’ve won a runners up ‘prize’ of a discount. A discount is not a prize!
And while we’re on the subject of emails, don’t automatically add competition entrants to your mailing list – GDPR states they have to tick a box to confirm they want to hear more from you!
Get it right!
Hopefully now you know where things can go wrong, you can be sure to get everything right with your next competition or prize draw. If you need any advice – or would like me to share your competition with my followers – get in touch via my contact form or tweet me @superluckydi
I’d love to know your feedback on this post – and let me know if you’ve encountered any other problems with running or entering a competition.