SuperLucky

Category: Making complaints

Why won't Waitrose competition entry forms submit? 84

Making complaints

Why won’t Waitrose competition entry forms submit?

Since 2017, Waitrose customers have had problems submitting the entry forms on their competition page. Despite completing the form correctly, entrants are likely to see the message ‘Please correct the errors and complete your...

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Making complaints

‘Family holiday’ prizes… in term time?

So, you’ve spotted an amazing competition to win a week’s family holiday – but when reading the small print, you notice the holiday can’t be taken during school holidays. If you’re lucky enough to win, you’ll need...

Complaining to the ASA 10

Making complaints

How to complain to the ASA

Unfortunately, in the world of comping, things don’t always run smoothly. There are dodgy promoters, dodgy compers and even dodgy prizes! With social media so widely used, complaining is easier and more effective than it used...

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Making complaints

How to chase up a prize

Winning a prize in a competition or prize draw should be an exciting, magical experience. But what about when weeks go by, and there’s no contact from the promoter and still no sign of...

7

Making complaints

CAP guidance on prize draws in social media

In the world of Facebook and Twitter, prize draws are often poorly conducted and the ‘random’ winner selection not always as it seems! Back in October I met with CAP (Committee of Advertising Practice) for a panel discussion of...

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Making complaints / Promoters

A meeting with CAP

Recently I was invited to attend a meeting with the Sales Promotion and Direct Response Panel at the Committee of Advertising Practice (CAP). CAP write the ‘rule books’ for advertising in the UK – The CAP Code (UK Code...

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Making complaints

Do The National Lottery hate compers?

The joy of being a comper is that with a bit of effort, we can get something for nothing. And that might be why The National Lottery appear to have taken a dislike to...