Facebook Account Disabled – a warning!

I returned home from a lovely afternoon stroll with Ryland to find my Mac asking me to log in to Facebook. Funny I thought, as I never usually log out… I tried to log in only to be greeted by ‘Account Disabled’

I clicked through to see why:

Fake accounts are a violation of our Statement of Rights and Responsibilities. All accounts must abide by the following policies: 

  • You must provide your real first name and last name. Impersonating anyone or anything is prohibited. 
  • You are not allowed to create multiple accounts that exist solely for the usage of Facebook Platform applications. 
  • It is a violation of Facebook policy to maintain more than one account on the site. 
  • Profiles (timelines) created to represent celebrities, pets, ideas, or inanimate objects are strictly prohibited. 
  • Profiles (timelines) created for the purpose of spamming or harassing others are strictly prohibited. 

People on Facebook want to interact with their real friends and the people they know in the real world. Since fake accounts can damage the integrity of this environment, they are not allowed to remain on the site.

It seems that finally Facebook are actially starting to enforce their policy about multiple accounts and fake profile names. The problem is – my name Di Coke is real, and I only have one Facebook account! And it’s not the abbreviation that’s the issue, as their policy states: Nicknames can be used as a first or middle name if they’re a variation of your real first or last name (like Bob instead of Robert) 

So what happened? Well, I think it’s one of two things – either someone has reported my account as being fake, or Facebook are having a clampdown on the use of brand names. Either way, I deserved a warning first, before they disabled my account and took down my SuperLucky fan page. In addition to that, I can’t access the four pages I’m an Administrator on – and nobody is able to contact me via Facebook. As a Blogger and Social Media Manager, this is a major blow. It’s been three hours since they disabled my account and I hope this is sorted ASAP. Until then, if you need to, you can contact me via Twitter or email.

And to those of you reading this who have two Facebook accounts or use comping nicknames – take this as a warning! If your account gets disabled you’ll need to upload ID showing your real name to reactivate it, and I don’t think many of you have passports with the name ‘Lucky MSE Turnips’ on do you?!

24 Responses

  1. P Dophile says:

    cheats never win

  2. SuperluckyDi says:

    I have a lengthy email address with a unique ‘appeals’ code at the beginning @support.facebook.com – however I do have the name of (gasp!) a real person there. His email said:

    You were asked to confirm who you are because our security systems thought you may not be using your real identity with this account or that you may have multiple accounts.

    For future reference, please note that maintaining multiple accounts is a violation of Facebook’s Statement of Rights and Responsibilities. Violations of this rule could result in all of these accounts being disabled. So If you ever come across another profile with a name that violates our policies, feel free to report it by using the “Report/block This Person” link located on that profile.

    Thanks for contacting Facebook and we apologize for any inconvenience caused.

  3. Jason says:

    What email address did you use for them?

  4. Emma says:

    This happened to myself and about a half dozen of my friends a few weeks ago. Most of us got our accounts back as we all had ID to send, but we are “compers” and somebody definitely reported us. There is definitely some jealous people reporting profiles.

  5. SuperluckyDi says:

    My account has been reactivated (after around 24 hours) – I received an email that said:
    “After investigating this further, it looks like we suspended your account by mistake. I’m so sorry for the inconvenience.”
    Not a great explanation, but I’ll investigate further…

  6. Anonymous says:

    Hi Di, I do hope you get it sorted! I noticed you had gone 🙁 Facebook are strict now – I only recently opened this account after shutting down my old one and to create a new account it does state you have to use your REAL name and you need to get your account verified via phone. I am glad they are starting to use a firm hand on FB – there are too many bullies and people abusing FB these days!

  7. Jason says:

    Strange situation… but random idea… did you/partner update/change anything on your partner’s account via the same computer/IP or within a quick timeframe?

    Just wonder if that could have flagged something?

  8. SuperluckyDi says:

    Hmmm… I only log in to my own account on my mac and honestly can’t think of anything unusual I’ve done or changed that might have flagged something up – unless someone managed to hack into my account and do something awful! Of course, I ran a tiny FB comp on my Super Lucky wall yesterday, which is against the rules (tut tut) – but if they kicked me off for that I only have myself to blame, ha ha! 😀

  9. Anonymous says:

    I hope you don’t mind – but this is the 3rd account i’ve heard of having this happen in 2 weeks – so i’ve popped up a news post on the compclub forum with a link to this.

    I think compers are going to have to start being mindful of how their facebook account could appear to non-comping folk.

    I think personally that your’s could be from some bitter person reporting it.

    Have you contacted facebook for specific reasons why?


  10. If you’ve already emailed them a marriage certificate, I think it’s a bit rich that they’ve pulled your account. Apology in order methinks.

  11. SuperluckyDi says:

    Ah, I wish we could contact Facebook but there’s no addresses – incase all 800 million of us start emailing them I suppose! You can only contact them through the site.

    I believe compers should think twice about having a second account and fake name – with the launch of the new ‘Timeline’ profile I think Facebook are keen for everyone to appear ‘real’, as essentially your profile will be an autobiography of sorts! I’m sure they will be cracking down on all the fake profiles out there very soon!

  12. Anonymous says:

    Sorry to hear about your fb page Di.

    Can I ask – was there plenty of normal content on your page?

    A proper profile, photos, some normal updates?

    I always try to keep my facebook page running ok by popping in some normal/non-comping status updates and photos etc..

    sandy hallett

  13. SuperluckyDi says:

    To be honest Sandy, I think there’s about the same amount of ‘normal’ photos and updates as comping ones on my page, as I have a lot of non-comping friends. I avoid tag and share comps so my profile page doesn’t get too full up of nonsense! It’s all rather odd… :/

  14. GrapeVine says:

    I’m all in favour of fake and multiple accounts being disabled but I think even in those cases they should contact people first and give them a chance to explain why they are using the fake name – a woman who has a stalker but still wants to keedp in touch with her friends, for instance, would have a perfectly legitimate reason for using a fake name. To just close your account without even asking you to prove your name is genuine is far too heavy handed, even more so since you had already proved it to them once.

  15. HijGF says:

    happened to me as well, I think I had two accounts at some point 3 years ago but I only use one. Came back from a night out to have my account disabled.

    Would it not be easier to give people a warning???


  16. Nickie says:

    I’ve been reading so much about this happening recently yet I see “fake name” profiles all over the place. I hope you get it sorted out soon.

  17. jojoebi says:

    I have put a note up on FB explaining to our mutual friends why you have disappeared. I have several friends on there that don’t use their real names and use stupid nicknames instead, I suppose your name does sound like a made up name :o) Hopefully it will be sorted soon.

  18. SuperluckyDi says:

    Not even saucy clothes? Shame on you Kylie!!

    I’ve got a full day of work tomorrow and I’m supposed to be writing my next article on Facebook for Compers News. At this rate it will simply be 800 expletives!

  19. Kylie Lawson says:

    Shame Di, someone posted that you had been deactivated. My fb blog page was reported once. Guessing maliciously as I don’t talk about anything other than clothes, not even saucy clothes. It took about 24 hours to be running properly again. Hope you get sorted soon x

  20. elvy106 says:

    Wow, that’s extreme. At least you have a case and I hope you’re back sooner rather than later. The only other disablement I’ve heard of was permanent, but he did rename himself Raoul Moat and I don’t think they had a sense of humour! You’ll be back by morning, kick ass girl! I’ve always feared that too many people did flout the rules with multi and fake accounts, so in a way, I am all for a clean up, sorry you got caught in the crossfire 🙁

  21. melissa says:

    Noooooo, we need you, get it sorted fast please! (and you’ve won £100 on Mecca tonight!)x

  22. SuperluckyDi says:

    Yeah, I used to be Di John and got married to Mr Coke four years ago (at the time Facebook made me email a marriage certificate to them to prove it!). I could of course use ‘Diana Coke’ but that makes me feel a bit too grown up, and isn’t half as amusing as ‘Di(et) Coke!’ anyway!

  23. brinkofbedlam says:

    That must be so annoying! Is Di Coke really your name?! Anyway, hope you get it sorted soon :O) x

  24. SuperluckyDi says:

    Ha ha! That’s brilliant news Melissa – I bet you wondered why you couldn’t tag me, doh!

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