How to check Facebook filtered messages and message requests

If you enter competitions on Facebook, you should be checking your message inbox (or Messenger app) regularly in case you get a winning notification! But it’s not as straightforward as it seems – there are also Message Requests and Filtered Messages to check.

A Facebook page (company) can only message a fan directly if they have commented on their page – OR they can message if the fan has previously sent a message. Sometimes though, a notification about a competition you’ve won will come from a page admin, who has to use their personal account to send that message – and it may well go to your Filtered Messages folder!

Find your messages on facebook.com

Go to www.facebook.com and click the speech bubble icon at the top of your browser window to get to your messages – it shows Recent by default, but you can click the Message Requests tab (this will show a number in brackets if you have unread messages). Click to view a request – if you don’t want to respond, you can either leave it in your inbox – or choose I don’t want to hear from this person. if you want to delete the message, or block the sender.

Scroll right down to the bottom of all your Message Requests and you should see a link to see Filtered Messages (see screenshot below) – if you have any! You can tell Facebook if you don’t want to hear from that person, and delete the message or block them.

If you Reply to a message request or filtered message, it will move to your main messenger inbox.

Facebook Filtered Messages

Find your messages on messenger.com

If you click See All in Messenger from Facebook, or go directly to messenger.com, your inbox has a slightly different format. Click the settings icon in the top left of your browser and choose Message Requests. Scroll down past all the message requests and you can click to see filtered messages.

Finding hidden Facebook messages on Messenger

Find your messages using the Messenger app (new version)

In late 2019 the Messenger app was updated – if you still have the old version, see the next section!

To find your Message Requests on mobile, open Messenger. It will show you a list of your current Chats (your regular inbox). Tap your profile photo at the top of the screen. Then tap Message Requests from the menu.

Finding Facebook message requests on Messenger

Finding hidden Facebook messages on Messenger

Scroll down past all the Requests and you’ll see a Spam icon – this is where your filtered messages are (if you have any!)

Finding Facebook message requests on Messenger Finding Facebook message requests and spam on Messenger

Tap your message requests or filtered messages to to view each one – if you don’t want to respond, tap I don’t want to hear from this person. Tap this, and you can delete the message, or block the sender. Some spam accounts will be deleted by Facebook, and instead you will see ‘Facebook user’ as the sender (see above screenshot).

Find your messages using the Messenger app (old version)

To find your Message Requests on mobile, open Messenger and tap the People icon at the bottom (2 people), then on the next screen tap the Messages icon (speech bubble) to see your Message Requests.

Finding Facebook message requests

Finding Facebook message requests on Messenger

Scroll down past all your requests and you’ll see the Filtered Messages heading (if you have any!). Tap to Show all.

Finding Facebook message requests on Messenger

Tap Accept to move the message to your regular inbox. Tap Decline to delete it.

If you pick up an old winning message and find you’ve missed the claim date for your prize (or there was no claim date!) don’t despair. Send a polite message back to the promoter explaining that you didn’t know about the Filtered Messages folder – they may be sympathetic!

If it’s a UK promotion you could also point out that the Advertising Standards Authority recommends that only contacting a winner once is NOT sufficient, and more attempts should be made if there’s no response (read more on this here).

Don’t forget to check your message requests on Twitter and Instagram too!

If you found this blog post helpful, why not download my free PDF A Comper’s Guide to Facebook, or watch my Beginners Guide to Facebook on YouTube?

What’s the most exciting message you’ve found in your hidden Facebook folder? Tell me in the comments!

12 Responses

  1. Ste says:

    I have some filtered messages on messenger that has been marked as spam/abuse by FB and won’t allow me to read them. How can I request to see the content of these messages?

  2. Ali says:

    Hi thanks for that in for you shared in have a question kindly of you answer it in have problem in my facebook account that my comment will not appear when in leave comment for my friend the problem has been started when in recieve a message pocket through the massenger that flush after opened please till does my phone comment can be stole through this way and when Is the solution thanks you

  3. Rosemary says:

    How do i find messages on facebook prior to 2017?

  4. Malak says:

    I cant find ignore message any more when i updaded the messenger . I need it back pelase tell how or where . Version 222.0.0.

  5. Bre says:

    This is what worked for me on android April 2019: click on the people icon in the middle on the bottom. Click on the add person icon on the top right corner then click on requests.

  6. Joan collier says:

    You are the winner of our eighth day of Christmas prize – please email customerservices@ilovemeetandgreet.co.uk to claim your prize. Well done…. found after reading this x

  7. lorraine kirk says:

    Thank you for this info Di, I just found a winning email for a pin badge that had been sent to my filtered messages 🙂

  8. John Russell says:

    thanks for that info on receiving messages. I have just sorted it.

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