How to check Facebook filtered messages and message requests
If you enter giveaways on Facebook, you should be checking your message inbox (or Messenger app) regularly in case you get a winning notification! But it’s not as straightforward as it seems – there are also Message Requests and Filtered Messages (Spam) inboxes to check.
- If you get a Facebook message from a friend (or a page you’ve messaged), it will go into your regular Messenger inbox at www.facebook.com/messages
- If a message comes in from someone Facebook thinks you might know, it will appear as a Message Request at the top of your inbox at www.facebook.com/messages/requests
- Messages from non-friends, assumed by Facebook to be spam, are sent to your Spam (previously called Filtered) folder at www.facebook.com/messages/filtered
A Facebook page (company) can only message a fan directly if they have commented on their page – OR they can message if the fan has previously sent a message. Sometimes though, a notification about a giveaway you’ve won will come from a page admin, who has to use their personal account to send that message – and it may well go to your Filtered Messages folder!
Find your messages on facebook.com
Go to www.facebook.com and click the speech bubble icon at the top of your browser window to open your main message inbox – it will have Chat at the top. This is also the same format as if you go directly to www.messenger.com
Click the cog icon (settings) and select to view your Message Requests.
Scroll right down to the end of all your Message Requests and you should see a small link to See Spam messages – if you have any!
If you Reply to a message request or a spam (filtered) message, it will move to your main messenger inbox. If you don’t want to respond, you can either leave it in your inbox, delete it, or block the sender.
Find your messages using the Messenger app
To find your Message Requests on mobile, open Messenger. It will show you a list of your current Chats (your regular inbox). Tap your profile photo at the top of the screen. Then tap Message Requests from the menu.
Scroll down past all the Requests and you’ll see a Spam icon – this is where your filtered messages are (if you have any!)
Tap your message requests or spam (filtered) messages to to view each one – you can delete the message, or block the sender. Some spam accounts will be deleted by Facebook, and instead you will see ‘Facebook user’ as the sender (see above screenshot).
Find your messages using the Messenger app (old version)
To find your Message Requests on mobile, open Messenger and tap the People icon at the bottom (2 people), then on the next screen tap the Messages icon (speech bubble) to see your Message Requests.
Scroll down past all your requests and you’ll see the Filtered Messages heading (if you have any!). Tap to Show all.
Tap Accept to move the message to your regular inbox. Tap Decline to delete it.
If you pick up an old winning message and find you’ve missed the claim date for your prize (or there was no claim date!) don’t despair. Send a polite message back to the promoter explaining that you didn’t know about the Filtered Messages folder – they may be sympathetic!
If it’s a UK promotion you could also point out that the Advertising Standards Authority recommends that only contacting a winner once is NOT sufficient, and more attempts should be made if there’s no response (read more on this here).
Don’t forget to check your message requests on Twitter and Instagram too!
If you found this blog post helpful, why not download my free PDF A Comper’s Guide to Facebook, or watch my Beginners Guide to Facebook on YouTube? I also have a guide on how to unlike multiple Facebook pages quickly, which will help you spring clean your account!
What’s the most exciting message you’ve found in your hidden Facebook folder? Tell me in the comments!