Why won’t Waitrose competition entry forms submit?
Since 2017, Waitrose customers have had problems submitting the entry forms on their competition page. Despite completing the form correctly, entrants are likely to see the message ‘Please correct the errors and complete your information again’. Scrolling down, the captcha box is highlighted in yellow to show there’s a problem – they’re asked to enter the code again.
The customer completes the captcha again, but the problem persists. Personally, the most attempts I’ve made to enter has been about 20 (and then, even though I paid for a Persil product specifically to take part, I gave up due to frustration) – but I hear that other SuperLucky readers have lost count after 40 or 50 attempts!
The video below shows my attempt to enter the Incyon Wine competition on 25 January 2019. It took me five attempts to get the form to submit. I also entered the Lee Kum Kee competition (two attempts), and the Quaker Oats competition (three attempts).
I first contacted Waitrose about this in October 2017, and sent them a similar video to demonstrate the issue. Fast forward to January 2019 and it’s still the same problem. Why has nothing has been done to fix it? Even more competitions have been added, with increasingly expensive qualifying products such as wine and electric toothbrushes – but people are unable to enter them!
I know that many of my readers have complained, and most of us get the stock response of ‘don’t worry, we will ensure you’re entered into the prize draw at our end!’ – but that’s not good enough (and do you really believe them?)
Waitrose need to know that this isn’t just a rare glitch – it’s happened to most entrants, and it needs to be rectified. They’re a big company running a lot of great competitions. Can’t they use a different type of captcha? I wouldn’t even mind clicking on ten photos of traffic lights!
If you’ve had a problem submitting your entry to a Waitrose competition, please leave a comment below to let them know it’s not just a handful of us who are struggling. If you’d like to contact them directly, you can email firstname.lastname@example.org
Let’s hope that Waitrose can listen to their customers and get the issue sorted as a matter of urgency!
Response from Waitrose – Jan 31 2019
“The problem stems from the security code the website generates and requires you to enter. Currently the code is only valid for 30 seconds before it expires, normally it is valid for 3 minutes, this issue is affecting all competitions on waitrose.com. In a ideal world, we would love to take the site down for an extended amount of time to upload all the patches etc, however as I am sure you can appropriate this is not a practical option at this time.
Consequently we are having to drip feed the new data/coding/scripting on to the current version of our website. this is creating multiple versions of the website to run in conjunction with each other. As a result were are experiencing some user interface issues, for which I am truly sorry for.
Please be assured we are currently working on a far more intuitive and user friendly version of our website, to avoid any repeats of issues like this in the future.”
I have responded to query why this 30 second window cannot be set to the 3 minutes again. I’ve also suggested that introducing an email entry method for the purchase-necessary competitions might be a temporary option – but for now, it sounds like our frustrations will continue as they work on the website.