How to chase up a prize

43 Responses

  1. Jan says:

    Hi, I hope someone can help. On Instagram on 1st August I won a framed print worth
    about £150. When I sent my address, he emailed back saying he had a friend in the neighbouring village who he was hoping to visit in the summer and could he pop by with it. I said yes, but have heard nothing since. Last week I nicely asked if he wasn’t visiting Norfolk I was happy to have it posted to me unframed (to keep cost down) and he has seen Instagram message but not replied in 8 days. He still posts regularly on Instagram should I mention it on there. Thanks for any help you can suggest.

    • Di says:

      Just continue to message on Instagram – “Sorry to bother you again but it’s been 3 months now since I won, and I’ve been really looking forward to receiving the print. Please can you arrange for it to be sent to me. Thank you” – and if still no response after a week. “I’m really disappointed with your lack of communications, and although I’m not keen to do this, I’ll be putting in a complaint to the ASA if I don’t receive the prize in the next week. Thank you!”

      • Jan says:

        Thank you Di for replying, I will do as you suggest and fingers crossed he
        sends me my prize

  2. sam says:

    Hi There. i won an amzon fire tv stick in the form of a £50 amazon voucher nearly two months ago now and i still haven’t received my prize. ive contacted them a number of times but i dont seem to be getting a responce. it is a large confectionary company so i feel like i have little chance against them. i have mentioned the possibility of using an ombudsman in my most recent email to them today but apart from that i dont know what to do. any help would be great!

    • Di says:

      None of the winners have received their voucher yet Sam (me included). I’m trying to be a more patient these days as I know a lot of businesses are understaffed and their priorities probably aren’t with their prize promotions and winners, unfortunately!

  3. Chris says:

    I won a “match day box” for the British Lions – very exciting – Lions rugby shirt and stuff. They asked me my size….2XL for canterbury gear. and I confirmed it replying to the email. The box arrived…size XL – too small for me. I messaged them and the confirmed that they had sent the wrong size shirt and would speak with the dispatch. A day later, after a chase up email, they replied telling me that they havent got any more 2XL.

    Pretty rubbish really as it was a “sorry but we havent got any”

  4. Taha says:

    I’m sad to say I’m on this trail. I find it very rude that a experienced blogger does not respond to email’s or by social media despite being active on social media & on her blog. I’ve managed to find the company who was supplying the prize in the T&C’s of the comp so have just emailed them. I’m really hoping I don’t have to make a ASA complaint because black marks on people’s blogs can impact on them, but with no contact I am left with little choice if this company does not reply.

    • Di says:

      You could always try a tweet tagging in @ASA_UK – for example “I’m disappointed that I’ve still not received my @sponsorname prize from @bloggername, and had no response to my enquiries about the delay! Unfortunately I’ll have to put in an @ASA_UK complaint if I don’t receive it in the next week…”

  5. Colt says:

    I was named potential winner of a car giveaway via a promotion team in partnership with 2 very well known companies. I have responded in a timely manner however response from the company handling the giveaway is scarce. I’ve completed the necessary documents “affidavit” etc. The last communication I was informed they were awaiting for one piece of the background check. It’s been 2 weeks since then. I’ve emailed many times to follow up but no response. I have a squeaky clean history 0 arrest not even a ticket in the last 18 years. Thoughts on how I should proceed?

    • Di says:

      Are you in the US? I know the paperwork seems to take a lot longer there but I would try and get a phone number and give them a a call about it!

  6. Sondi.Nirmala says:

    I want iphone

  7. David Thomson says:

    my wife recieved a txt saying she was a winner of a raffle from a open day of a new shop in the area but they say that the message was sent in error what is her rights in this case

  8. mark hughes says:

    I won a competition with corals the bookmakers sports biggest fan,I have been to texas to see the American grand prix & had to fight to get the tickets. They arrived 3 hours before the start, I now have tickets for the champions league final. Flights hotel parking all booked but still no tickets, we have contacted the person numerous times & lame excuses keep coming back .We have now found out when he slipped up its an agent they are using,with 13 days to the final his last excuse was if I had the tickets on my desk i would send them.He never answers any of our questions but just excuses,we still have another part of the prize to come & have asked about that & same problems. Where do I stand if the tickets do not turn up ? I have terminal cancer & they have known since August 2018 this was part of my bucket list & they even filmed it & put it up on YouTube . This person i’m dealing with only started replying when I cc a friend in

  9. Michelle says:

    I had an email from Zavvi, saying I had won 2 tickets to the champions league final in Madrid, 2 nights stay in 4*hotel and £250 on a prepaid card. I have since found out that this email was sent to everyone on their mailing list in error. What are my rights here? I realise they cannot offer everybody this prize but do they have to offer something? They are only offering 15% off next purchase by way of apology which to me is ridiculous as you would need to spend money to claim it!

    • Di says:

      I’m afraid in this case you wouldn’t expect anything – it was a human error, and it happened to Boots before a few years ago too (I think they offered Advantage card points as an apology). Unfortunately mistakes do happen – and we can’t expect Zavvi to give thousands of people compensation! They’ve not handled the aftermath in the best way though – a follow up email should have been sent immediately.

  10. Peter Roberts says:

    Thank you for this article it’s very helpful. I won £1500 travel vouchers from a big Grocery retailer, but they have yet to give me the prize after waiting over 60 days. I have sent them two polite emails with replies saying they are waiting from the supplier to give them the prize. I have just sent them another email asking for further explanation why it’s been delayed. If they fail to give me an answer I will unfortunately have to threatening them with what’s mentioned in your article although in their terms they do mention they are not responsible for delayed prizes.

  11. Sharon says:

    Hi, I won a raffle at my local pub a few months ago . I actually won a 6×4 garden shed. I have rung the company several times and they keep fobbing me off asking me to ring again a week later. This has been going on now for at least 6months. What would you suggest I do now?

    • Di says:

      I would give Trading Standards a ring on 03454 04 05 06 for advice. on this one if its been going on for so long. Is it a local company, have you been to visit them too? Actually having a conversation with the Manager in real life might help!

  12. Andy says:

    Hi Di, My wife won a trip to Australia back in January on the radio (its now May 23rd). We have chased the company up several times and they keep saying they will be in touch to book it. We are a little concerned that on the competition T+C’s t states the holiday needs to be booked by 15th June which doesn’t leave us much time to arrange it. We are also going away to visit Family and I am concerned that we won’t be able to book it in time. Would we have any rights if they insisted we needed to book by the 15th June?

  13. Les Eccles says:

    I won a golf day at the Belfry in a local social club raffle last October and despite numerous attempts to arrange something I still have no clear information regarding when I’m going to get the day out Is there any legal action I can take to ensure I receive my prize? The club are saying they’ve forwarded the details to the brewery but won’t give me any names or contact numbers

    • Di says:

      Do you know who the brewery is? I would phone up their marketing department. Obviously you paid money to the Club to enter this raffle so it’s important that the prize is honoured!

  14. Chris says:

    Hey Di, my situation is kind of complicated. I entered a “like and share” competition on Instagram. The prize is a huge giveaway of skateboarding products from a skate store. The aim of their completion was to raise money for a little girl with cancer, so the t&c’s were to like, share, follow etc. But also to dontate money to a go fund me page, which I did. When it came to the day where they said they would announce the winner, they never announced it. And still haven’t!! Clicking on the hashtags of the post proves that I am literally the only person the entered so I know that I have won. I sent them a message saying that I felt bad because I couldn’t see that anyone else had entered and I only donated 10 pounds. So selflessly I said if I am the winner, I am more than happy for them to sell the goods and donate all the money earned to the go fund me page. This was six days ago and I’ve had no reply, I also messaged on Facebook and they have not even bothered to read my message, even though they are very active on all social media. Their Facebook says “typically replies within minutes” now I am getting very cheesed off that they haven’t even had the decency to reply to me and it’s getting to the point where now I just want everything they’ve advertised because they are clearly ignoring me. What should my next step be? Thanks

    • Di says:

      Hi Chris – sorry for the late reply! Did you hear back from them about this? It’s a rather unusual situation. Can you contact them and suggest they give you part of the prize, and then re-run the competition with better promotion (and give you a few free entries in the draw?) – or you’re considering reporting them to the ASA?

  15. Faeza says:

    I won a prize a year ago and been having patience to receive my prize. The promoters keeps giving me the same story prize was stolen b4 it was sent out and they waiting for more stock so they could deliver it. What do I do now in such instances

  16. Nia Manning says:

    I win a competition in work for a dinner service from a supplier called Churchill. Thus was in still waiting for it to arrive! Have chased with the person who put the competition on and she said she would sort it but now she has left the company. I called head office to ask what’s going on and the guy quite fluently said ‘I’ll sort it’ and wanted me off the phone. I had to say ‘don’t you want to take my address down’.
    Just wondering how long I should wait now after this phone call?

    • Di says:

      I would continue to call the guy in Head office – with enough badgering they’ll have to get it sorted, although it’s a huge pain and it does take the shine off a lovely win.

  17. John says:

    Hey I won a competition for a knife over a month ago, I was talking to one other winner from a month ago and he says he hast got his prize (was a mixer) and now it’s been a month since I got my prize (knife) should I just keep waiting???

    • No – just follow the instructions above under the “No prize after 30 days?” heading. Good luck!

      • John says:

        I did that and in reply he’s just said not to worry it ships straight from the manufacturer ( Zwilling Knife Company) so I emailed them and the lady that replied said that they didn’t know the guy, and weren’t aware of the competition what should I do now??

  18. polly powers says:

    Hi Di, how would you go about a prize that hasn’t arrived from a text competition.

    • I’d probably check comping forums and groups to see if anyone else won the same – quite often the prize will come with a letter that has contact details on it, and you could ask them to let you know that info so you could chase the prize! Also google for the details (the code you texted, and the keyword) as you may be able to find T&Cs and the promoters’ postal address, then find their website and a contact email!

      • polly powers says:

        I’ve got the t & c’s but no contact email just promoter name and address, I’m going to try calling them today who do I need to ask for? Marketing @ promotion??

  19. Heidi Craske says:

    I won a prize earlier in the week for tickets to Gardeners World Live. Today was the last day I could receive them as its a Saturday and it finishes tomorrow but they’ve not come. I contacted the promoter but they said they sent them and there’s nothing else they can do. Is there anything I can do, or do I just have to accept I lost out on this one?

    • That’s a tricky one as it sounds like Royal Mail have let you down in this case. I would contact the promoter again and explain your disappointment, and ask if they can keep your details on file for the next Gardeners World Live or is there another event they get promotional tickets for that you could use?

  20. Tracey Peach says:

    I’m sad to say I’m on this trail. I find it very rude that a experienced blogger does not respond to email’s or by social media despite being active on social media & on her blog. I’ve managed to find the company who was supplying the prize in the T&C’s of the comp so have just emailed them. I’m really hoping I don’t have to make a ASA complaint because black marks on people’s blogs can impact on them, but with no contact I am left with little choice if this company does not reply.

  21. sallycollingwood says:

    I won 2nd prize from Royal Central. a childs book, it did not come and I sent several messages, was promised it would come, was also told they lost my email address. Finally they said the 1sy prize had not been claimed so I could have that insted, but guess what, that didn’t come either. I really wondered if they even had a prize to send out, I certainly didn’t received either of them and was very diapoointed. As they were of low value I let it go.

  22. carole hiscock says:

    Have you had any prizes or dealings with a Bag/Jewellery company based in Arizona, but they promote weekly with comps in the UK via various social media sites, especially Facebook. They don’t seem to respond to messages/emails as suggested above. I will probably just not bother but it niggles to see them keep pushing comps and UK people trying to win! True, your tips are helpful, they’re certainly catch my eye and I now have the bug :)x

    • I’m getting more and more suspicious with the companies that run regular Facebook comps, because they get very little out of it (not like getting email addresses via an entry form) and often there’s no winner announced or just something suspicious about the whole thing!

  23. rebecca beesley says:

    good advice Di. I think people can sometimes be all to quick to get angry and upset instead of trying politeness first. My experience is that in most cases the delay is usually a PR agency delay or mis-communication or simply falling off someone’s to-do list so a polite chasing up is usually the best thing to do. x

  24. Adeline M says:

    Great tips Di! I haven’t received a prize I won back in October, but I understand that it was a blog and she has very kindly been trying to sort it!

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